Policies

Our Return Policy

At Jaea, we specialize in one-of-a-kind and highly limited boutique collections. Because each piece is intentionally curated, crafted, and available in strictly limited quantities, all sales are final. >

We do not accept returns, cancellations, or exchanges once an order has been placed.

We invite you to review all product descriptions, dimensions, and material specifications carefully before finalizing your selection. If you have any questions about a piece prior to purchasing, our team is always here to assist you in making the perfect choice.

Damages and Order Issues

Your exceptional experience is our priority. In the rare event that your piece arrives damaged during transit or features a manufacturing defect, please contact us within 48 hours of delivery at (407) 300-5755 with your order number and a photograph of the issue. We will swiftly review and ensure it is corrected.